Privacy Policy
Effective Date: 25 Mei 2025
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including when you inquire about or purchase our products and services, primarily within the Bandung Raya area.
1. Information We Collect
We may collect personal information from you in a variety of ways, including, but not limited to, when you:
- Contact us with inquiries (e.g., via WhatsApp or other communication channels).
- Place an order for products or services.
- Request customer service.
The types of personal information we may collect include:
- Personal Identifiers: Your name, phone number, and delivery address (if applicable for delivery services).
- Order Information: Details about the products you purchase or inquire about.
- Communication Data: Records of your communications with us.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Process and fulfill your orders.
- Communicate with you about your orders, inquiries, or provide customer support.
- Improve our products and services.
- Comply with legal obligations.
- With your consent, send you information about new products, special offers, or other updates.
3. How We Share Your Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners for the purposes outlined above.
We may share your information with third-party service providers who perform services on our behalf, such as:
- Delivery services to deliver your orders.
- Payment processors (if applicable, though many small businesses use direct transfer or cash).
These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
We may also disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4. Data Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored with us. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable laws.
6. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate personal information.
- The right to request deletion of your personal information, subject to certain exceptions.
To exercise these rights, please contact us through our available communication channels.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
8. Changes to This Privacy Policy
We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
9. Contacting Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us through the primary communication channels provided for our services.